Acceptance of Terms and Conditions

By accessing or using this site you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this site.

Order Processing

Production time varies and is posted on each product page as well as your invoice and is not a guarantee. We cannot predict when equipment might be down for a certain repair or human error resulting in your order having to be sent to reprint.

Once your order has reached Processing status, changes are no longer possible and order will proceed as it was submit.

If we provide design services to you, make sure your review the designs carefully before emailing your approval, our designers handle lots of information at once and errors can happen at any given time. It is your responsibility to verify the proofs we send you, we take no responsibility for any mistakes or missing elements once you approve the artwork and cannot be held liable for any losses related to any errors once your approval is received.

Shipping / Delays / Pick-Up

Please have your orders shipped at an address where someone is available to receive the merchandise. If nobody is available to receive your merchandise some carriers will leave the merchandise on your doorstep. In the event the merchandise is stolen from your doorstep the transport company as well as our company cannot be held liable or responsible in any way for such events.

Posted turnaround time does not include shipping transit time. Once you order is shipped you will receive an email notification with the carriers tracking information, this information is also located in your order details on our website.

If you purchase more than one product on the same order, all items might ship at the same time regardless of the fact that some items may have a shorter turnaround time than the other items you purchased. Also not all items are processed in the same production facility making local pick-ups very difficult but sometimes possible if your are not in a hurry to get your order. (Call before placing the order to make arrangements)

Please check your shipping address very carefully. UPS / FedEx / Purolator charges for an address change are 11$ and return package fees are 15$ PER BOX!.

A good way to avoid package return fees is to track your shipments with the tracking number we email you once your order ships out. If you see a notification in their tracking system for any issue with the delivery of your package please inform us immediately. Once your shipment is sent back to us they will invoice us and you will need to pay for return shipment.

All shipping arrangements are made on behalf of the customer and the customer is fully responsible for the shipping and handling costs. Once the merchandise leaves the production facility we cannot be held responsible for any delay in delivery, charges for a mistake in the address you provide on your order, charges for return of package to our warehouse due to your absence after 3 delivery attempts, loss or damage of the order while the order is with the shipping carrier.

Claims

All claims must be made withing 48 hours after receipt of printed merchandise. All printed orders are non returnable and non refundable unless there is a problem we are responsible for, in this case you will receive a store credit.

PLEASE READ THESE IMPORTANT GUIDELINES TO SETUP YOUR PRINT FILES, THE PRINT QUALITY OF YOUR ORDER DEPENDS ON IT.

To avoid any issues start all designs in the CMYK color format at 300 dpi resolution and include 0.125 bleed all around. For example a 3.5 x 2 business card would be 3.625 x 2.125 with bleed, please remember to always keep texts within 1/4" from the edges which is the green line on the templates. Large format items are printed on digital presses, they do not require a resolution of 300 dpi and optimal quality can be achieved at 150 dpi. PLEASE REMEMBER TO ALWAYS FLATTEN YOUR WORK BEFORE SUBMITTING FILES FOR PRINTING. If you don't flatten your files before submitting we cannot be held responsible for missing texts or objects on your prints, overprint issues as well as transparency issues. An easy way to flatten your work is to open it in Adobe Photoshop and go to: Layer and select: Flatten image. WE ONLY PRINT IN CMYK, PLEASE DO NOT SUBMIT FILES WITH SPOT COLORS, CONVERT ALL YOUR SPOT COLORS.

Ink Coverage

When adding all the values of your CMYK color recipe, it should never exceed 300. For example, a very common mistake is to make a black recipe as C-100 M-100 Y-100 K-100 resulting in a value of 400, such ink coverage will make press sheets sticky, almost impossible to dry and you will end up with huge streaks in your graphics. Speaking of blacks, if you want a toned down black that looks more like a very dark charcoal use C-0 M-0 Y-0 K-100, if you want the darkest rich black possible use C-30 M-30 Y-30 K-100.

Colour Matching

Your monitor displays bright colors in the RGB format. Commercial presses use the CMYK color format known as 4 color process. It is simply impossible for any facility in the world to colour match what you see on your screen. We also combine many jobs from different customers on the same press sheet. This allows you to split the setup costs with other customers like yourself instead of having to pay for them alone. That being said, our state of the art equipment will make a pleasant blend of the color profiles of all the jobs on that same press sheet to get as close as possible to your color values, there will be a slight variation of color from one job to another and from time to time when you reprint the same artwork.

Importance of embedding images

It is extremely important to embed all images when saving/exporting your files. Failure to do so will result in either missing images, or your system using a low resolution preview image as a replacement.

Importance of placing a white box behind any artwork with white background

If your design contains a white background it is very important to include a white box matching the final size of your design. If you don't place a white box the position of the design elements cannot be determined and will end up being centered by default. This might not be what you want. The image below shows a very common issue.

Importance of embedding fonts or outlining text on your designs

It is extremely important to make sure that all fonts are included in your designs by selecting the Embed Fonts function during file export or by converting texts to Outline. Failure to do so will show the correct font on your screen but if we do not have that font installed on our system the image below explains clearly what will happen and we cannot be held responsible for the outcome.

Borders

Since we cut through many sheets at a time, borders are never a good idea especially if they are very close to the edge and movement is to be expected. If you want to take your chance please be aware that your borders might appear uneven like the example below.

Spot UV or Foil designs

For Spot UV designs you will need to supply an additional file with the elements you wish to spot gloss. all elements on this file shall be 100% black and include only Spot UV elements. It is also very important that your CMYK file aligns perfectly with your Spot UV file when placed on top of each other. It is very important to keep in mind that there is always some slight movement that can reach 1/16th of an inch during Spot UV pass on the press, applying Spot UV to fine design elements is not a good idea.

Overprints

If your software allows you to turn overprints on or off it is extremely important to turn overprints OFF for any designs you upload for print on our website. The image below shows the result of what would happen for any object or text placed one on top of another if overprints are switched to the ON position. We cannot be held responsible for any overprint or transparency issues as it is impossible for us to judge if the effect is desired or not. A great way to avoid these issues is to create a copy and flatten the design you will upload for print.

Liability

We shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold our company responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against our company on any grounds or allegations.

Unless authorized by a signed authorization from an officer of this corporation you shall not reproduce, copy or use any content or graphics posted on this site. Any violation will result in legal civil or criminal procedures.

Privacy

Under no circumstances we will sell your information to a third party. Please note that we do not store any financial information on our servers. Certain websites are accessible via our website (Facebook, Twitter etc...) please note that they have their own policies in regards to confidentiality and the way they collect data from their visitors. We are in no way responsible of the content posted on these sites that you may judge inappropriate.

Order Acceptance / Accuracy / Updates / Use of our website

We reserve the right to refuse any order placed on our website. The receipt of an automated message stating that we have received your order does not make it an accepted order. If a price is mistakenly posted on the site, we reserve the right to cancel any order placed at the wrong price. We reserve the right to make changes to this site at any given time and prices are subject to change without prior notice. We reserve the right to refuse access to this website to anyone at any given time without notice.

Last edited on: 08-13-2014